Terms of service

 

Last updated: 4/Aug/2025

OVERVIEW

This website is operated by Walcha Coffee Pty Ltd. Throughout the site, the terms “we”, “us”, and “our” refer to Walcha Coffee Pty Ltd (trading as Walcha Coffee). By visiting our site and/or purchasing something from us, you agree to be bound by the following Terms of Service (“Terms”), including any additional terms and policies linked or referenced herein.

These Terms apply to all users of the site, including but not limited to browsers, customers, merchants, and content contributors. Please read them carefully. If you don’t agree to the Terms, please don’t use the site or our services.

Any new features or tools added to the current site will also be subject to these Terms. You can review the most current version of our Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. Your continued use of the site after such changes constitutes acceptance.

Our store is hosted by Shopify Inc., who provide the e-commerce platform that powers our website.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or territory of residence, or that you are the age of majority and you have given consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms, viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks; and changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We’re not responsible if information on this site is inaccurate, incomplete or out of date. The material is provided for general information only and should not be relied upon as the sole basis for decisions.

Historical information may be present and is provided for your reference only. We have no obligation to update site content.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products may change without notice.

We reserve the right to modify or discontinue the Service without notice.

We shall not be liable to you or to any third-party for any modification, price change, or discontinuance.

SECTION 5 - PRODUCTS OR SERVICES

Some products may only be available online and have limited quantities. Returns or exchanges are governed by our [Refund Policy].

We have made every effort to display product images accurately but cannot guarantee display accuracy on your device.

We reserve the right to limit sales to any person, geographic region, or jurisdiction, and to discontinue any product at any time.

We do not warrant that any product, service, or information will meet your expectations.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order and may limit purchases per person or household. In such cases, we may contact you using the details provided.

You agree to provide current, accurate information and promptly update it as needed.

See our [Refund Policy] for more info.

SECTION 7 - OPTIONAL TOOLS

We may give you access to third-party tools “as is” without any warranties.

Use of these tools is entirely at your own risk and you should review the third-party’s terms.

We may add new tools or services in future—these will also be covered by these Terms.

SECTION 8 - THIRD-PARTY LINKS

Third-party links may be present and we’re not responsible for their content, accuracy, or any related harm.

Please review third-party policies before engaging in any transaction.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you send us comments, ideas or suggestions, you agree that we may use them without restriction.

You agree not to submit anything unlawful or offensive. We may monitor or remove content but are not obligated to.

You are responsible for your own submissions and their accuracy.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our [Privacy Policy].

SECTION 10A - SMS MARKETING & COMMUNICATION

By providing your mobile number and opting in, you agree to receive SMS messages from Walcha Coffee related to your orders, promotions, or cart reminders. Message frequency may vary. Standard message and data rates may apply.

Walcha Coffee’s website uses cookies to track activity such as items added to your shopping cart, including when a cart is abandoned. This data is used to determine when to send reminder messages via SMS.

We respect your privacy—SMS opt-in data and consent will not be shared with third parties under any circumstances. You can opt out at any time by replying STOP to any message, or by contacting us directly at info@walchacoffee.com.au.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

We may occasionally have errors in product info, pricing, or availability. We reserve the right to correct these without notice.

We’re not obligated to update any information unless required by law.

SECTION 12 - PROHIBITED USES

You are prohibited from using the site or content:

  • for unlawful purposes

  • to infringe on intellectual property

  • to harass or harm others

  • to upload viruses or malicious code

  • to spam, phish, scrape, or track others

  • to interfere with security systems

We reserve the right to terminate your access for violating these terms.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We don’t guarantee uninterrupted, secure, or error-free use of our Service.

All products and services are provided “as is” and “as available” without warranties of any kind.

Walcha Coffee and its affiliates shall not be liable for any damages arising from use of the Service, including but not limited to loss of profits, data, or other intangible losses.

SECTION 14 - INDEMNIFICATION

You agree to indemnify and hold harmless Walcha Coffee and its team from any claim or demand resulting from your breach of these Terms or violation of any law or rights of a third-party.

SECTION 15 - SEVERABILITY

If any part of these Terms is deemed unlawful or unenforceable, that part will be severed without affecting the rest of the agreement.

SECTION 16 - TERMINATION

These Terms remain in effect until terminated by you or us.

We may terminate your access at any time if we believe you’ve violated these Terms. You remain liable for any amounts due.

SECTION 17 - ENTIRE AGREEMENT

These Terms, along with any linked policies, represent the full agreement between you and us.

Any ambiguity shall not be interpreted against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms are governed by the laws of New South Wales, Australia.

SECTION 19 - CHANGES TO TERMS OF SERVICE

We reserve the right to update these Terms. It’s your responsibility to check this page periodically.

Continued use of our site or services after changes constitutes acceptance.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service can be sent to us at:

Walcha Coffee Pty Ltd
📍 4n Derby St, Box 110, Walcha NSW 2354
📞 0488 990 777
✉️ info@walchacoffee.com.au

ABN: 14 661 989 457
ACN: 661 989 457