Privacy policy

Last updated: 4/Aug/2025

At Walcha Coffee, we’re committed to protecting your privacy—whether you’re grabbing beans for home, signing up to get texts from us, or browsing our website in your pyjamas. We’ll never misuse your info or sell it off to the highest bidder.

This policy outlines how we collect, use, and protect your personal information in line with the Australian Privacy Act 1988 (Cth) and applicable marketing regulations.

1. What We Collect

We may collect the following:

  • Personal Info: name, email, phone number, delivery/billing address

  • Payment Details: processed securely via third-party platforms (we don’t store your card numbers)

  • Purchase Data: your order history and cart activity

  • Phone Numbers for SMS: if you provide your number, we may send you order updates, offers, and cart reminders (only if you opt-in)

  • Cookies & Tracking: including IP addresses, location data, browser type, and device activity

  • Social Engagement: interactions on Facebook, Instagram, or via email signup forms

2. How We Use It

We use your info to:

  • Process orders and manage your account

  • Send updates, newsletters, and marketing offers (via email or SMS—only if you’ve opted in)

  • Improve the website experience

  • Run retargeting ads and cart reminders

  • Comply with legal requirements

If you opt in to SMS marketing, we may use your number to send you texts about:

  • Order confirmations and delivery updates

  • Promotions or sales

  • Cart reminders if you’ve left something behind

Walcha Coffee’s website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.

3. SMS Opt-In Protection

We take SMS marketing seriously and treat your consent with care.

Text messaging originator opt-in data and consent will not be shared with any third parties. This info is strictly used by Walcha Coffee to provide relevant updates and marketing to you.

4. Disclosure of Info

We never sell your info. We may share data with:

  • Delivery partners (e.g., Australia Post, StarTrack)

  • Software providers like Shopify or Klaviyo

  • Email and SMS platforms (for managing newsletters and updates)

All partners are contractually bound to protect your privacy and meet Australian standards.

Again—SMS opt-in data is not shared with any third parties.

5. Cookies & Location Tracking

We use cookies and web beacons to:

  • Remember what’s in your cart

  • Measure traffic and performance

  • Enable personalised content and offers

  • Support SMS-based features like abandoned cart reminders

We may collect rough location data via your IP address or browser settings to offer localised experiences—but we don’t track your real-time location, and we don’t use location data for SMS.

6. Data Security

We store your info securely with trusted cloud providers. We use encrypted systems, firewalls, and other safeguards to keep your data protected.

7. Your Rights

You can:

  • Ask to see what info we’ve got on file

  • Request edits to your data

  • Opt out of SMS or email marketing at any time

Just email us at info@walchacoffee.com.au or use the unsubscribe link/text STOP in messages.

8. Updates to This Policy

We may tweak this policy from time to time. The most current version will always be on our website.

9. Contact Us

Walcha Coffee
📍 4n Derby Street, Walcha NSW 2354
📞 0488 990 777
✉️ info@walchacoffee.com.au