Last updated: 4/Aug/2025
At Walcha Coffee, your privacy matters to us. We’re committed to protecting the personal information you share with us—whether you’re sipping a Thunderbolt Blend at home or signing up for our newsletter at the roastery.
This Privacy Policy outlines how we collect, use, store and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. What We Collect
We may collect the following types of information:
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Personal Details: name, email address, phone number, billing/shipping address
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Payment Information: we process payments securely via third-party services (we don’t store your credit card details)
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Purchase History: what you’ve bought and how often
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Online Activity: when you visit our website or socials, we may collect info like your IP address, browser, and browsing behaviour via cookies
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Social Media Interactions: when you engage with us via Facebook, Instagram, or Klaviyo sign-ups
2. How We Use It
We use your information to:
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Deliver your orders and manage subscriptions
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Communicate with you about products, updates, and promos
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Improve our services and customer experience
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Meet legal and regulatory requirements
We’ll only send you marketing emails if you’ve opted in—and you can opt out anytime by clicking the unsubscribe link or contacting us.
3. Disclosure of Personal Info
We’ll never sell your data. We may share it with trusted third parties who help us run our business (e.g. couriers, Klaviyo for emails, Shopify for website orders). These partners must comply with strict data protection obligations.
If required by law, we may also disclose your information to regulators or enforcement bodies.
4. Storage and Security
We store your data securely—online via reputable service providers with strong security practices (like encrypted servers and access controls). While no system is 100% foolproof, we take reasonable steps to keep your info safe.
5. Access & Corrections
You can request access to your personal information or ask us to correct it if it's wrong. Just shoot us an email at info@walchacoffee.com.au and we’ll sort it out promptly.
6. Cookies & Tracking
Our website uses cookies to improve your experience—like remembering what’s in your cart or helping us see what pages are most popular. You can control cookie settings via your browser.
7. Overseas Disclosure
Some of our service providers may be located overseas (for example, Klaviyo or Shopify data centres). We ensure they meet the same privacy obligations required under Australian law.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our website. If the changes are big, we’ll do our best to let you know.
9. Questions or Concerns?
We take privacy seriously. If you have any questions or concerns, please contact us:
Walcha Coffee
4n Derby Street, Walcha NSW 2354
📞 0488 990 777
✉️ info@walchacoffee.com.au